Frequently Asked Questions When will my cargo arrive? Your order will be delivered to you within an average of 3 business days after the approval and preparation process. You can check the latest status of your orders in the "ORDER TRACKING" section. How can I return the product? You can return the product within 15 days following the day you receive your order. For returns due to any defect arising from the product, your return period is 30 days. You can return the product(s) within the framework of the criteria below. We kindly request that you fill out the "Return Form" field at the bottom of your invoice and send the product you want to return with MNG Cargo, with the package undamaged, the product in its unused state, and all its accessories, covering the shipping fee. We will bear the shipping costs for any returns you make due to any defect arising from the product. The return fee is transferred to your credit card from the moment the products reach the warehouse, after checking their compliance with the return conditions. Depending on your bank, it may take a few days for you to see your refund on your credit card. Can I change the color and size of the product I received? You have the right to change the color and size of each product sold. We kindly request that you write "Exchange" in the "Return Reason" section of the "Return Form" field at the bottom of your invoice for the product you want to exchange, and send the package, undamaged, unused, with all its accessories, via MNG Cargo, with a prepaid payment. Can I buy products with the cash on delivery option? You can only purchase products on ethnicesintiler.com using credit card and money transfer method. Can I make installments by credit card? You can make 6 interest-free installments to Axess, Word, Bonus, CardFinans and Maximum credit cards from ethnicesintiler.com. Why is there no S (small) size in your products? Our products start from size M/38 (medium) due to their authentic-casual style and model. However, people who wear size S/36 dresses can easily use our products.